Returns & Refunds

Your purchase is eligible for return or replacement only if it meets the following conditions:

• If an incorrect product was delivered to you, i.e. the product does not match the item description mentioned on the website or wrong product is delivered.
• If the product you receive has a genuine quality or manufacturing defect or damage.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Every return request is treated as an individual case. We process return requests for orders upon successful delivery or upon two delivery attempts.

If your purchase meets our return criteria as stated above, please email us at eaknowell@gmail.com within 72 hours of delivery with the following information:

• Order number
• Delivery address
• Specify the reason for the return, and in case of defective or incorrect product, please send us an image of the item at eaknowell@gmail.com

If there is a genuine defect in the product, we’d be happy to exchange your product with a replacement or refund your order amount within 10 working days after the product is picked up from the given address.

Under certain circumstances, if we are unable to provide you with replacement against your ordered product, then we will notify you, and thereafter will process your refund, a credit of the paid amount will reflect in the original mode of payment within 10 business days.

If you find that the package has been tampered, please do not accept the item and handover the package back to the delivery person before signing the POD (Proof of Delivery).

How do I return an item?

1. If the product received is defective or incorrect then we can exchange your shipment. For that please email us at eaknowell@gmail.com within 72 hours of delivery with the following information:
   • Order number
   • Delivery address
   • Please send us an image of the item at eaknowell@gmail.com
2. We will arrange for a pick up from the same address within 4-5 working days to which the product was shipped. Please put the Product in its original packaging and send it across. Please ensure that the product is unused, not damaged and all the tags and bar codes, invoice slips are intact at the time of return
3. Once the product reaches our warehouse, we will inspect the product and once our inspection team confirms that the product received is not in acceptable condition as dispatched from our warehouse, we will process the return request case.

Items sent back to us without first requesting a return will not be accepted.

Reverse pickup & Exchange Timeline

We’re arranging a reverse pickup in 4-5 working days from the date of request. In case of exchange (due to manufacturing defect or incorrect product only), your new order will be sent within 4-7 working days after we receive your returned product. You may be requested to share an unboxing video to establish that the product was received in the damaged condition.

Exchange Cost Difference & Shipping Cost

As applicable from case to case.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eaknowell@gmail.com